Terms & Conditions and Privacy Policy

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Booking Policy

Excel Consulting Solutions Pty Ltd T/A Nexacu / City Desktop Training.

1. Course Bookings

1.1 All bookings are valid for a period of 12 months.

1.2 Following receipt of the fully completed Registration Form details, Nexacu / City Desktop Training will send a course confirmation email to the Client and attendee.

1.3 Client must pay the course fees and all other fees to Nexacu / City Desktop Training before Client or its participant/s attends the course.

1.4 All prices shown on our website are in Australian Dollars (AUD$) unless indicated otherwise. Prices shown include Australian GST where applicable.

1.5 Email communication – by signing up to any of our courses, Client agrees to receive email communications from Nexacu / City Desktop Training regarding its account and bookings, and periodic marketing emails directly from Nexacu / City Desktop Training only. Client may use links provided in each email to modify its email preferences or unsubscribe from any further marketing communications (Nexacu / City Desktop Training will continue to send account- and booking-related correspondence by email).

1.6 Please contact us before making any travel arrangements such as booking flights to attend a course. Nexacu / City Desktop Training will not be liable for any client costs incurred where training does not go ahead.

1.7 Pre-payment for future Training without booking on a scheduled course(s) will be deemed a “Credit” which is valid for 12 months from date of purchase. Training Credit/s must be used within 12 months from the date of purchase or they will expire. No refunds will be provided on Training Credit once purchased. A running account of credit is tracked and redeemed through the clients billing portal.

1.8 Course manuals will be available via the student portal, in protected digital format (called an ebook) or a downloadable portable file format (some courses only).

1.9 Students will have access to their ebook and other materials, via the student portal for up to 48 months from their course date.

1.10 Students who wish to purchase a printed course manual can do so via their student portal at an additional cost. The printed course manual will be printed and posted to the address you nominate by Nexacu / City Desktop Training's official Printing Partner.  Shipping destinations may be limited to some countries only.

2. Course Training Day

2.1 Nexacu / City Desktop Training has a strict no-smoking policy in their offices.

2.2 Any participant or other person who (in Nexacu / City Desktop Training’s sole determination) disrupts the orderly progress of the course may be asked to leave.

2.3 Client must not invite or make any offer of employment to any Trainer or Consultant engaged by Nexacu / City Desktop Training, and will not accept any such approach or offer from a Trainer or Consultant, except accordance with the Service Terms.

3. Public Courses - Cancellations, Rescheduling and Transfer Policy

3.1 If the Client wishes to reschedule a public training course date, the Client must manage the change via the client portal. The Client may select from eligible course dates within the booking validity period defined in Section 1.1 subject to any other applicable conditions and restrictions set out here.

3.2 The “Pending List” is applied to a Booking when either Nexacu / City Desktop Training or the Client reschedules the booking to an Undecided date.

3.3 The “Restricted List” is a status applied to a Booking when the Client reschedules within 7 days before the commencement of the course and is subject to the conditions set out in Section 3.11.  A reschedule is when an alternate course date is selected including an Undecided date.

3.4 A booking on the Pending List must select a course date within 6 months from the date of joining the Pending List, or within the booking validity period set out in Section 1.1, whichever is earlier.  Otherwise, the booking will be forfeited, and no credit or refund will be issued.

3.5 Nexacu / City Desktop Training reserves the right to make alterations or changes to a previously confirmed training course date for a variety of reasons including but not exclusively, such as illness of the Trainer or Consultant. In such cases, Nexacu / City Desktop Training will endeavour informing the Client as soon as possible.  The Client may be moved to an alternate course date or placed on the Pending List, at the discretion of Nexacu / City Desktop Training.  If placed on the Pending List the Client is subject to the same conditions in Section 3.4 and the Client is responsible for rescheduling their booking via the client portal.  Any booking already subject to the Restricted List outlined in Section 3.3 will be removed from the Restricted List.

3.6 If a Client reschedules within 7 days before the commencement of a course, the available course dates will be subject to the restrictions set out in Section 3.11.  The Client may opt to select an Undecided date. The booking will be subject to the Restricted List conditions thereafter.

3.7 Client may substitute its registered participants at any time before the commencement of the course without penalty.

3.8 If the Client has purchased a Nexacu / City Desktop Training Certification course package (e.g. DA-100) and wishes to cancel it, the Client must notify Nexacu / City Desktop Training in writing. Cancellation will be accepted for unattended courses less fees for exam credits incurred by Nexacu / City Desktop Training.

3.9 If the Client (or its participant) fails to attend a training course without prior written notice to Nexacu / City Desktop Training, Client will forfeit the full amount of the course fee and no refund or credit will be made. Additionally, if the Client (or it's participant) arrives late to a public training course, it will be at the discretion of the trainer whether or not the Client (or it's participant) can still attend and complete the course. Should this occur the Client (or it's participant) will forfeit the full amount of the course fee and no refund or credit will be made.

3.10 In the event of a refund being offered; if a discount has been applied to the offer the value of the discount will be firstly deducted from the refund.

3.11 Restricted List bookings and booking changes within 7 days of course commencement are subject to the following conditions:

(a) The client must self-manage their course date via the client portal.

(b) Course dates available for selection are a sub-set of the full schedule available for any new bookings.  The client portal will display all available restricted dates. In some cases there may be no dates available. Nexacu / City Desktop Training staff do not have access to additional dates.

(c) Dates available will be at most approximately 1 week from the current date.  More dates could become available closer to the date of the course.  Client is encouraged to regularly check via the client portal for changes to available dates.

(d) The rescheduled course may be conducted on a newer version of the software.

(e) The client must select a course date within 6 months from the date of joining the Restricted List, or within the booking validity period set out in Section 1.1, whichever is earlier. Otherwise, the booking will be forfeited, and no credit or refund will be issued.

3.12 All requests to cancel or change public course dates must be made in writing to Nexacu / City Desktop Training no less than 7 days prior to the commencement date of the course. Cancellations received less than 7 days prior to the start of the course will incur a fee of 100% of the total course price. If the Client (or its participant) chooses to cancel within this period, the Client will forfeit the full amount of the course and no refund or credit will be made.

Workplace / Private Course & Consulting Services - Cancellations, Rescheduling, and Transfer Policy

3.13 All requests to cancel or change private course dates/sessions or consulting services/dates (whether being conducted remote online, at the client site, or at any one of Nexacu / City Desktop Training's campuses) which do not exceed four (4) consecutive weeks in duration must be made in writing to Nexacu / City Desktop Training no less than 14 days prior to the commencement date of the course. Cancellations and date change requests received less than 14 days prior to the start of the course will incur a fee of 100% of the total course price and travel costs. Where the Client has engaged Nexacu / City Desktop Training for private training sessions or consulting services exceeding four (4) consecutive weeks in duration, Nexacu / City Desktop Training reserves the right to enforce extended cancellation or date change periods and enforce additional fees depending on the nature of the engagement.

3.14 It is the Client’s responsibility to substitute another student in the case of absence, course places that are unused will not be refunded. Individual students will not be able to reschedule from a private course/session to a public course.

3.15 Additional students over the agreed capacity for a private session are charged at a per-person rate at the equivalent public course cost.

3.16 All private sessions and consulting services (whether conducted remote online, at the client site, or at any one of Nexacu / City Desktop Training's campuses) are subject to the conditions stipulated under the 'Workplace /Private Course & Consulting Services - Cancellations, Rescheduling, and Transfer Policy'.

3.17 Nexacu / City Desktop Training reserves the right to make alterations or changes to a previously confirmed training course date for a variety of reasons including but not exclusively, such as illness of the Trainer or Consultant. In such cases, Nexacu / City Desktop Training will endeavour informing the Client as soon as possible.

4. Complimentary Course Refresher

All participants can re-sit any public course they have attended FREE of charge (excluding private sessions whether conducted remote online, at the client site, or at any one Nexacu / City Desktop Training's campuses), subject to the following conditions:

(a) The repeated course is scheduled in the location and places are available on the requested course date;

(b) A booking to re-sit the course in may only be made within the 7 days before the requested course is scheduled;

(c) The repeated course must be completed within 8 months of the original course date;

(d) If the repeated course will be taught using a newer version of the software, Client must pay an additional fee equal to 50% of the course cost;
(e) The repeated course may or may not be with the same trainer or consultant;

5. Payment & Refunds

5.1 The Client has a right to apply for a full refund only when the re-scheduling of the course(s) has been made more than once by Nexacu / City Desktop Training. Nexacu / City Desktop Training will have no other liability due to changes to the training course date other than those set out in this condition and no other claim for compensation or expenses will be considered.

5.2 We accept payments via card (Visa, MasterCard and American Express) through our portal, and via EFT (Direct Bank to Bank Transfer). More details can be found on your invoice.

5.3 For all bookings, continuing access to materials (including E-Books, exercise files & any additional materials) and certificates of attendance after the course date will only be provided once payment is received.

6. Certification Vouchers

6.1 All vouchers must be used by their expiration dates (in CT: Central Time), without exception, and cannot be extended for any reason. All vouchers and retake vouchers expire at 11:59:59 P.M. CT on the day of the expiration date.

6.2 Each alpha-numeric code may be used to take one exam. Once the exam begins, the voucher becomes void and cannot be reused or reassigned.

6.3 A voucher is not valid if altered or revised in any way and cannot be redeemed for cash, credit, or refund.

6.4 Retake voucher codes will only be issued if you fail the exam. If you pass the exam, a retake voucher code will not be generated or issued.

6.5 Retake voucher codes are generated within 24 hours of failing the exam, and cannot be rush processed for any reason.

6.6 A retake voucher code will be sent to the email address on your Certiport account in addition to automatically being assigned to your test candidate profile. It will automatically be available to select from within the payment method window when you retake the test.

6.7 The original code purchased (or the generated retake code), once redeemed, will not work for additional testing.

6.8 The retake voucher code can only be redeemed for the exact same exam that was administered in the first failed attempt. You cannot take a different exam with a retake voucher code.

6.9 The retake voucher code will expire (in CT) a set number of days after the code is generated, and the window to redeem a retake code varies by program (30 days for MOS exams). This will be a different expiration date than the original voucher code redeemed for the initial exam attempt. Expiration dates on retake codes cannot be extended for any reason.

6.10 Support from Nexacu / City Desktop Training under the program including access to exam support, resources and our program coordinators will lapse 12 months from the booking date.

7. Changes due to COVID-19

7.1 Time-Zones - Remote courses will begin at 9am in the host city which may be different to the city where the student is based. Students will be notified of the hosting city and should make themselves aware of any time difference impacting the local start and end times of the course.

7.2 Manuals  - Due to the current environment printed manuals will not be provided as part of your course. We are working on creating electronic supplemental materials. These will be provided to students in place of manuals.

7.3 Students attending remotely - Nexacu / City Desktop Training may revise your host city in the lead up to the course date. This may impact the local start and end times of the course of the student.

7.4 Students changing from face to face to remote - Nexacu / City Desktop Training may revise your host city in this instance. This may impact the local start and end times of the course of the student.

7.5 Please refer to our COVID-19 Management Plan for further updates.

8. Digital and Printed eBooks

8.1 Digital eBooks are not printable, downloadable nor shareable. Sections of text and images are not copyable. This is done in order to protect the courseware IP that Nexacu / City Desktop Training has gone to considerable time and expense to produce and update.

8.2 For students requiring a printed eBook these are available as a paid additional extra. Students are able to order printed eBooks from the Nexacu / City Desktop Training student portal.

8.3 Nexacu / City Desktop Training engages a third party print partner to process and despatch all orders for printed eBooks. Orders for printed eBooks will not be processed and despatched by our print partner until paid. Credit card is the accepted method of payment for a printed eBook.

8.4 Please allow the recommended number of business days from payment to receive your printed eBook: 5-7 working for standard postage and 2 working days for express postage.

8.5 Express postage can be tracked via your Nexacu / City Desktop Training student portal

9. Changes to this Booking Policy

9.1 Nexacu / City Desktop Training reserves the right to update and/or alter this Booking Policy at any time, and it is the Client’s responsibility to be familiar with them. If Nexacu / City Desktop Training publishes changes to this Booking Policy, the new policy takes effect for each booking made on or after the date the new Booking Policy is published on Nexacu / City Desktop Training’s website.

Privacy Policy - Nexacu / City Desktop Training

We respect your privacy
Updated: 04 March 2024

We respect your privacy.

Excel Consulting Solutions Pty Ltd T/A Nexacu / City Desktop Training (ABN 88 600 429 212) and its Related Bodies Corporate (as defined by the provisions of the  (Nexacu / City Desktop Training, we, us and our) is strongly committed to protecting your privacy when you interact with us, our content, products and services.

The purpose of this Privacy Policy is to explain:

  • the application of this Privacy Policy;
  • the kind of information Nexacu / City Desktop Training may collect about you, how we collect it, and how we use it;
  • how we may disclose that information;
  • how you can access the information we hold about you;
  • when we may use your information to contact you;
  • the protection of your personal information; and
  • Nexacu / City Desktop Training’s use of cookies to collect information, and how you can control or delete these cookies.

We comply with the Australian Privacy Principles and the Privacy Act 1988 (Cth) (Privacy Act), which govern the way private sector organisations collect, use, keep secure and disclose Personal Information. This Policy does not govern the way that any third party company or organisation, including those which have links with Nexacu / City Desktop Training, deal with your Personal Information.

The Privacy Act defines “Personal Information” to mean any information or an opinion about an identified individual, or an individual who is reasonably identifiable whether the information or opinion is true; and whether the information or opinion is recorded in a material form.

This Privacy Policy sets out how we handle your Personal Information. If you have any concerns or questions, please contact us the address set out in Section 11 and our privacy officer will resolve your concern or answer your question.

We recommend that you read the full Privacy Policy here and keep this information for future reference.