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Frequently asked questions

About City Desktop Training

Who is City Desktop Training?

We are an Adobe Authorised training centre with over 24 years of experience. We provide high quality training courses to the print, marketing, publishing, design and education industries. We have training centres in four locations in Sydney, Melbourne, Brisbane and Canberra, as well as offering onsite training Australia wide. at your location. Our trainers are passionate and results driven and we take pride in the fact that we have the most Adobe Certified Instructors in the whole of Australia.

Are you a certified training centre?

Yes. We are both Adobe and officially listed on their websites. We are proud to have 14+ Adobe certifications – that’s more than any other Australian company.

How can I be sure you’re as good as you say you are?

Take a peek at some of our testimonials on our course pages. Have a look at some of the great things that people say about us. We take pride in the fact that people love training here with us.

Where can I find you?

We have training venues ideally situated in 4 prime locations: Sydney, Melbourne, Brisbane and Canberra. Click on the city you want and find our Google mapped address.

Do you have any rooms for hire?

Yes – we have fully functional, modern, air-conditioned training rooms that can accommodate up to 12-16 students. We can help with any specific software installations, provide your 'meet and greet' and organise catering if required. Just give us a call to discuss – 1300 441 891 or find out more information here.

I want to provide you with some feedback. How do I do this?

We’d love to hear from you. Call us on 1300 441 891 or email us at [email protected] . We are constantly striving to be the best at what we do. If you’ve got feedback about your training, maybe it’s about our website, we want to know.

About our courses

What training courses do you offer?

We have a wide range of courses to suit your training needs. We offer publicly scheduled face-to-face training courses, as well as private/ custom training for print, web design, e-learning, video editing and digital output. Take your pick from InDesign, Photoshop, Illustrator, Acrobat, HTML, Dreamweaver, Flash & ActionScript, JavaScript, jQuery, PHP, Muse, Animate, WordPress, Captivate, After Effects, Premiere Pro, Final Cut Pro from beginner to advanced levels.

Is your training aimed at PC or MAC users?

Our Sydney and Melbourne training centres have the option for you to attend your class either on PC or MAC (simply choose when you book your course). We currently only have PCs in our Brisbane and Canberra training centres, but you are welcome to bring your own Mac laptop if you prefer. All the applications we train (except for Final Cut Pro) are available for and almost identical on both Macs and PCs.

What Adobe software versions are you using?

We offer the latest version – CC in all of our four locations! We mainly use CC and CS6, but if you’re still using CS5 we do have that available in some locations. As an Adobe Authorised Training Centre we are given access to both the latest and beta versions of the Adobe Creative Suite, so whenever an upgrade is released, we can deliver the new features immediately.

Will I be qualified after my course?

No, we do not provide a competency-based assessment at the end of your training, although you do receive a certificate of completion that shows you attended your course at an AATC (Adobe Authorised Training Centre).

Course benefits

Can I repeat my course?

We understand how easy it is to forget stuff if you are not using the software regularly! That’s why we offer a free resit of your course* within 6 months!

Refreshers can be requested by submitting a Resit Form with your preferred training date from our calendar and will be subject to availability.

* Short term Adobe courses only

Do you provide any support after I’ve attended a course?

We offer the best after course support available!

Our email support is completely free and is available for 12 months after you’ve completed your training. In most cases, we can answer your questions immediately, but it may take up to 48 hours, so don’t leave the urgent ones to the last minute.

How to organise a course

How do I book a course?

You can book online and choose to pay immediately by credit card or request a tax invoice to pass on to your accounts department and pay by EFT, cheque or credit card later.

If you prefer, you can book over the phone, give us a call – 1300 441 891 and we can organise a tax invoice/ confirmation.

Another alternative is to email us your details and the course(s) you want to attend at [email protected]

I need to reschedule/ postpone my course to a later date?

We offer the most flexible rescheduling arrangements available with nominal admin fees. Reschedule (notify us by email: [email protected] ) more than 10 days prior to your course and only pay $70 +gst. Within the 10 days period prior to your course, a 30% transfer fee is applicable. For more details, please see our Terms & Conditions.

What happens if I need to cancel my course?

Courses can be cancelled only 21 days in advance which attracts a 50% cancellation fee. Cancellation within the 21 day period will incur a 100% cancellation fee. Failure to attend a training course without notice will result in the forfeit of that course booking and any fees paid. Please see our Terms & Conditions for more details.

Course levels

What is the difference between the Lite courses and the Essentials courses?

If you are going to be using software daily and/ or creating files from scratch, we recommend the Essentials courses, as while they are introductory, they are comprehensive and provide time-saving techniques and concepts to help with bigger projects.

If you are only going to use the software to edit existing documents and make minor changes, then the Lite courses will be enough to get started.

I really don’t know how good I am, what course shall I do?

We offer training to suit all abilities. Maybe you’re just starting out, or perhaps you want to become the best. Have a look at our Lite, Essentials and Advanced courses, or navigate your way to the course page and have a look at our course profiles to see which course is ideal for your learning requirements. We also can provide short assessment quizzes that are a good indication of your level. If you are in between levels, then we often advise to organise private training.

I’m already very proficient, are there any courses for me?

If you have been using the software on a regular basis for a period of time, then you will probably be interested in our Advanced courses. We can provide a short assessment quiz that is a good indication of your level.

Do you offer any private or custom training?

Yes. Custom training is ideal for those whose skills, needs or circumstances fall outside the scheduled dates and content of our public courses. If you would like some training tailored to your individual needs, or perhaps you have a big group that you need to accommodate, call us on 1300 441 891 and we can discuss the necessary arrangements. We can conduct this training either at our training centre or we can conduct on-site at your premises.

How much does it cost to arrange private / custom training?

We can arrange to conduct a course one-on-one, or for a group of people. We can provide training at one of our training venues or at one of your desired locations. As we are flexible in what training you require, please call us to discuss your needs – 1300 441 891.

Practical things

What time should I turn up?

All courses start promptly at 9am, and we ask that you turn up at approximately 8.50am. Our training centres open at 8.30am, so feel free to get here early and come and relax with a coffee.

What time do the classes finish?

We like to run courses from 9am until 4.30pm (finishing times may vary on class sizes and other factors). Lunch is normally an hour, but we can be flexible to suit your needs.

Do you provide lunch?

No, we have a breakout area where we provide complimentary tea, coffee and biscuits. We have a water cooler and seating area for you to relax prior to your course starting and in your morning and afternoon breaks.

Do I need to bring anything along?

Please bring a notebook to take notes and USB(4GB min) if you wish to copy your files. We will have your computer set up. If you are attending a refresher course, we do ask that you bring along the courseware you were given, otherwise we charge a small fee for extra course material handed out.

Do I need to bring my own laptop?

No, we will provide you with either a MAC or PC, with latest software, whatever your preferred choice is.

About payments and discounts

What if I attend a course without paying?

All courses should be paid for prior to the course date, unless otherwise agreed. We understand that some companies and government organisations have payment procedures that can take longer than others and just let us know at the time of booking. Invoices outstanding in excess of 30 days may have a 5% per month fee added from the invoice date.

Payment Methods

You can pay online, over the phone, pay by electronic transfer (EFT) or post a cheque.

- Credit Card

You can pay online or over the phone with your credit card. There is a small charge of 1.5% for Visa and Mastercard and 3% for AMEX.

- EFT (Electronic Funds Transfer) or Direct Deposit

Account Name: City Desktop Training Pty Ltd
BSB: 032006
Account Number: 327473
Bank: Westpac

Please use your invoice number (and company name) as your reference.

- Cheque: Please post to our PO Box:

PO Box Q336,
Queen Victoria Building
NSW 1230

What about the price?

We offer prices at very competitive rates and will price better than any Adobe Authorised Training Centre.

Do you offer any training packages or special bundled discounts?

Yes, check out our Specials page for discounts when booking a number of courses with us. We group courses into Print Design, Web, Video & Special Effects, Digital Publishing and eLearning packages.

Can I get an individual discount if I attend more than one course?

If you’re thinking of doing more than one course, give us a call and we can have a look at any discounts that we may be able to apply. We would like you to come back and train with us so we like to reward customer loyalty.

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